Privacy Policy

1. Introduction

qqbet ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access or use our platform at https://qqbet.cam (the "Platform"). This Privacy Policy describes the types of personal data we collect, how we use it, the circumstances under which we may share it, and the rights available to you as a data subject.

By creating an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. We may update this policy from time to time; the most current version is always available at /privacy-policy. Continued use of the Platform following any update constitutes acceptance of the revised policy.

2. Data We Collect

When you register, use, or interact with the Platform, we collect the following categories of personal data:

• Identity data: full legal name, date of birth, government-issued ID details, and photograph (collected during KYC verification).
• Contact data: email address, phone number, and residential address (city, district, Bangladesh).
• Financial data: payment method details (e.g. bKash number, Nagad account, Rocket number, bank card last four digits), transaction history, deposit and withdrawal amounts.
• Technical data: IP address, device type, operating system, browser type, session duration, pages visited, and referral source.
• Gameplay data: betting history, game preferences, wagering patterns, win/loss records, and bonus usage.
• Communications data: support ticket content, live chat transcripts, and email correspondence between you and our team.

3. How We Use Your Data

qqbet processes your personal data only for specified, legitimate purposes. We do not use your data for any purpose incompatible with the reasons set out below:

• Account management: to create, maintain, and administer your qqbet account, process deposits and withdrawals, and verify your identity in accordance with KYC requirements.
• Service delivery: to provide access to betting markets, casino games, live dealer tables, promotional offers, and customer support.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other prohibited activities on the Platform.
• Responsible gaming: to monitor player activity for signs of problem gambling, enforce self-exclusion requests, and apply deposit or loss limits set by the player.
• Marketing communications: to send you relevant promotions, seasonal offers (e.g. Eid, BPL, IPL, Pohela Boishakh), and platform updates — but only where you have given your consent to receive such communications. You may withdraw consent at any time.

4. Data Sharing and Third Parties

qqbet does not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:

• Payment processors: we share necessary financial data with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of processing deposits and withdrawals.
• Game providers: third-party game studios (e.g. Pragmatic Play, Evolution Gaming, Spribe, Ezugi) may receive technical session identifiers to facilitate gameplay. They do not receive your full identity or financial data.
• Legal and regulatory obligations: we may disclose your data to law enforcement, regulatory bodies, or other competent authorities where required by applicable law or court order.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

5. Cookies and Tracking Technologies

qqbet uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit our site. We use the following types of cookies:

• Strictly necessary cookies: essential for the Platform to function (e.g. session authentication, shopping cart equivalents for bet slips, security tokens).
• Performance cookies: collect anonymised data on page usage, load times, and error rates to help us improve Platform stability and speed.
• Preference cookies: remember your settings, language preference, and logged-in status so you do not have to re-enter them on each visit.

You may configure your browser to refuse all cookies or to alert you when a cookie is being set. Please note that disabling strictly necessary cookies may impair core Platform functionality, including your ability to log in and place bets.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following retention periods apply:

• Active account data: retained for the duration of your account and for a period of up to 5 years following account closure to satisfy regulatory obligations.
• Transaction records: financial records are retained for a minimum of 5 years in accordance with applicable financial regulations.
• KYC documents: identity verification documents are held for the duration of the account plus 5 years following closure.
• Marketing data: retained only while you have an active marketing consent preference. Withdrawn consent results in prompt removal from marketing lists.

7. Data Security

qqbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmissions, access controls limiting data access to authorised personnel only, secure data storage with encryption at rest, regular security audits and penetration testing, and multi-factor authentication options for player accounts.

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. In the event of a data breach that affects your personal data, we will notify you promptly in accordance with our obligations under applicable law.

8. Your Rights as a Data Subject

You have the following rights with respect to the personal data qqbet holds about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: in certain circumstances you may request that we delete your personal data. Note that we may be required to retain certain data to comply with legal or regulatory obligations even following an erasure request.
• Right to withdraw consent: where our processing of your data is based on consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

9. Minors and Age Verification

qqbet does not knowingly collect personal data from individuals under the age of 21. Our Platform is strictly intended for adults aged 21 and above. Age verification is conducted as part of the KYC process for all new accounts. If we become aware that a minor has submitted personal data to us, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that a minor in your care has created an account on qqbet, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and full deletion of any collected data.

10. International Data Transfers

qqbet operates primarily for players in Bangladesh. However, certain of our service providers (including game studios and payment processors) may be located in other countries. When your personal data is transferred outside Bangladesh, we ensure that appropriate safeguards are in place, including:

• Contractual safeguards: we require all third-party processors to enter into data processing agreements that obligate them to protect your data to a standard equivalent to our own.
• Minimal data transfer: we share only the minimum data necessary for each third party to perform their specific function.
• Purpose limitation: data transferred to any third party may only be used for the purpose for which it was shared and may not be repurposed without our explicit approval.
• Provider vetting: all third-party providers are assessed for their security posture and data protection practices before being onboarded as qqbet partners.
• Transparency: we maintain an up-to-date record of all third-party processors with whom we share personal data, available to you upon request.

11. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where practicable, notify active account holders via email or an in-Platform notification.

Your continued use of the Platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should discontinue use of the Platform and close your account.

12. Contact and Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qqbet processes your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 72 hours of receipt. You may reach us at [email protected] — please note this address is plain text and is not a clickable link; you will need to copy it into your email client manually.

We are committed to resolving all privacy concerns fairly and transparently. Where you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

13. Governing Law

This Privacy Policy is governed by applicable law. Any dispute arising from or in connection with this Privacy Policy that cannot be resolved directly with our support team may be referred to binding arbitration. qqbet's interpretation of this policy in matters of data classification, retention, and sharing is final, subject only to overriding requirements of applicable law.